Tessitura Web Integration for the World's Leading Cultural Institutions

We Know Tessitura Inside Out

Made Media has been a Tessitura web integrator since 2010. We build websites and online purchase paths that integrate deeply with Tessitura's API and TNEW platform. Our clients include the Los Angeles Philharmonic, New York Philharmonic, Brooklyn Academy of Music, Royal Albert Hall, Sydney Opera House, Boston Symphony Orchestra, New York City Ballet, Melbourne Theatre Company, Des Moines Performing Arts, Glyndebourne, and Wales Millennium Centre.

We don't dabble. Our entire business is built around arts and cultural organisations, and Tessitura is the CRM and ticketing system most of our clients rely on. We have a dedicated Product Owner for Tessitura Integration on staff and a development team with deep familiarity across the full Tessitura API surface.

BlocksOffice: Our Tessitura E-Commerce Platform

BlocksOffice is Made Media's Tessitura-integrated online purchase path — our middleware product that powers ticketing for some of the largest performing arts venues in the world.

BlocksOffice connects directly to the Tessitura API to deliver a fully branded, high-performance e-commerce experience on your website. It handles single tickets, subscriptions, memberships, donations, gift certificates, season packages, education registrations, and custom purchase flows — all transacting against Tessitura in real time.

Key capabilities include:

• Custom subscription builders — including Choose Your Own (CYO) and curated fixed packages, with add-on and upgrade upsell screens
• Patron self-service — ticket exchanges, package modifications, donation management, and account updates, all controlled by Tessitura business rules
• Select Your Own Seat — via SeatCurve, our accessible, mobile-responsive SYOS application with view-from-seat previews
• High-traffic resilience — purpose-built to handle on-sale surges for organisations like the Hollywood Bowl and BBC Proms, with CrowdHandler virtual waiting room integration
• Full WCAG accessibility — keyboard-navigable, screen-reader compatible, and built to meet accessibility requirements from the ground up
• Deep customisation — every screen in the purchase path can be rewritten or extended to meet specific organisational needs

BlocksOffice is not a reskinned TNEW. It is a standalone Tessitura middleware product that gives you complete control over your patron's online experience while keeping Tessitura as your single source of truth.

TNEW Integration & Customisation

Not every organisation needs a custom purchase path. We also deliver expert TNEW implementations — styled and integrated seamlessly with your website so patrons experience a consistent brand throughout the buying journey.

Our TNEW work ranges from straightforward styling and navigation integration to advanced customisations including custom upsell workflows, SeatCurve SYOS overlays, and bespoke patron account features. We can advise on when TNEW is the right fit and when a custom API integration through BlocksOffice will better serve your goals.

Tessitura API Integration Beyond Ticketing

Our Tessitura integration work extends well beyond the purchase path. We build website features that pull from and push to Tessitura across the full range of its API:

• Event calendars and listings — populated from Tessitura production and performance data, combined with CMS editorial content
• Dynamic pricing and availability — real-time seat maps, pricing displays, and availability indicators
• Membership and donor portals — patron self-service for renewals, benefit redemption, giving history, and contact preferences
• Education and group sales — custom registration flows for camps, classes, school group bookings, and corporate events, with complex data collection requirements handled within the purchase path
• Email and marketing integration — Tessitura constituent data powering targeted email campaigns and personalised web content
• Data-driven content — artist pages, programme notes, and season content enriched with Tessitura metadata

Websites That Perform Under Pressure

As a Tessitura web integrator, we build complete websites — not just purchase paths. Our sites run on modern CMS platforms (including Basker, our own CMS built specifically for live events organisations) with Tessitura integration woven throughout.

We are Amazon Web Services experts, architecting our sites for the traffic surges that live events organisations face during on-sales and season announcements. We regularly handle peak events for clients like the Royal Albert Hall and Hollywood Bowl, and we support major on-sales with load testing, monitoring, and dedicated technical support.

How We Work

We typically engage with Tessitura organisations through a structured discovery and delivery process:

1. Discovery — We visit your venue (or work remotely) to understand your ticketing workflows, patron experience goals, Tessitura configuration, and staff needs. We talk to your box office, marketing, development, and education teams.
2. Strategy & UX — We define the information architecture, user journeys, and integration approach. We determine what should be handled by BlocksOffice, TNEW, or direct API integration.
3. Design & Development — Our design and development teams work in iterative sprints, with regular client review. We build against your Tessitura staging environment throughout.
4. QA & Launch — Rigorous testing across devices, browsers, and assistive technologies, including transaction testing against Tessitura. We manage DNS, SSL, hosting, and launch-day support.
5. Ongoing Partnership — Most of our clients work with us across multiple years and website iterations. We provide managed hosting, support retainers, and continuous improvement.

Why Arts Organisations Choose Made Media as Their Tessitura Web Integrator

• Depth of Tessitura experience — Over a decade of continuous Tessitura API and TNEW integration work across dozens of organisations worldwide
• Dedicated Tessitura product — BlocksOffice is a mature, continuously developed middleware platform, not a one-off custom build
• Global client base — We work with organisations in the US, UK, Canada, and Australia, and understand the operational differences between markets
• Performance at scale — Proven infrastructure for high-traffic on-sales serving millions of patrons annually
• Long-term partnerships — Clients like the Royal Albert Hall, LA Phil, and Melbourne Theatre Company have worked with us for over a decade
• Full-service capability — Strategy, UX, design, development, Tessitura integration, hosting, and ongoing support from a single team