Leadership Changes at Made

We are spinning out our CrowdHandler waiting room platform, and appointing a new Chair and a new CEO for Made Media.

July 01, 2020

Our clients all around the world have temporarily closed their doors to the public, and have gone through waves of grief, hope, and exhaustion.

At the same time, our team has been busy working through the final stages of some big new projects, that are all due to launch in the next month. Tough times, new beginnings.

While all of us in the arts and cultural sector are struggling with the impact of Covid 19, we have also seen much increased demand for our Crowdhandler Virtual Waiting Room product. As a result of this we have made the decision to spin out this product from our core agency business in order to give it the focus and investment it deserves. Effective 1 July, we are setting up a new Crowdhandler company, majority-owned by Made, and we are making the following leadership changes:

I will become CEO of the new Crowdhandler company. It’s with a mixture of excitement and nostalgia that I am stepping down as CEO of Made Media today, after eighteen years, taking up the new role of non-executive Chair. A team of developers and cloud engineers from Made Media are moving with me to join the new Crowdhandler company.

James Baggaley, currently Managing Director, becomes CEO of Made Media. James joined Made in 2017 as Strategy Director, and since then has worked with Made clients around the world on some of our most involved projects. He has a long background of working in, with, and for arts and cultural organisations, with a focus on digital, e-commerce and ticketing strategy.

Meanwhile the Made team is on hand to help our clients as they navigate the coming months and beyond, and we can’t wait for all of these brilliant organisations to start welcoming audiences again.